Frequently asked questions

What materials are used in WElegance handcrafted accessories?

At WElegance, we use high-quality materials including copper and 925 silver to create our handcrafted accessories. These materials are carefully selected for their durability and beauty.

Are your accessories suitable for sensitive skin?

Our handcrafted accessories are made with high-quality materials such as copper and 925 silver, which are generally well-tolerated by most individuals. However, if you have known allergies or sensitivities to certain metals, we recommend performing a patch test or consulting with a healthcare professional before wearing our accessories.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders usually arrive within 2-4 business days, while international orders may take longer.

⁠Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary for international orders. Please contact our customer service team for more information on international shipping options.

⁠What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. All payments are processed securely to ensure the protection of your personal and financial information.

Do you offer promotions or discounts for loyal customers?

We value our loyal customers and occasionally offer promotions, discounts, and exclusive offers as a token of appreciation. To stay updated on our latest promotions and discounts, subscribe to our newsletter or follow us on social media for announcements and special deals.

Can I modify or cancel my order after it has been placed?

If you need to modify or cancel your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that order modifications or cancellations may be subject to availability and order processing status.

Can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery and estimated arrival time. If you encounter any issues with tracking your order, please contact our customer service team for assistance.

If you have any additional questions or require further assistance, please do not hesitate to reach out to our customer service team. We are here to support you and ensure that your experience with WElegance Handcrafted Accessories is exceptional.

Thank you for choosing WElegance for your handcrafted accessory needs!